COVID-19 Update

Thursday 12th Mar 2020
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During these days of uncertainty surrounding the Coronavirus outbreak I thought it prudent to update all of our clients and friends regarding IF Solutions Ltd and our supply chain.

First of all I am pleased to advise that supplies from our factory in China are pretty much back to normal now and at the standard lead-times we were offering before Chinese New Year holidays. In fact we will be reinstating our guaranteed 5 working day delivery service for lanyards from the middle of next week (Exact day TBC). Up to 5000 totally bespoke lanyards, made to order in our factory and delivered to you in 5 working days or less – at Far East prices!

One of my favourite quotes at the moment is “when the house is on fire do not ask the cost of a firehose”. As such we in recent weeks have invested significantly in technology and specifically in new laptop computers, cloud data servers and dedicated - secure vpn tunnels to allow all staff members, should the need arise and at a moment’s notice, to work from home and answer your queries, process orders and access all of your previous orders, quotes, correspondence and artwork should a lock-down or self-isolation scenario occur. Our recently installed cloud based telephony system allows us to make / receive calls on our usual numbers and indeed seamlessly transfer calls to other staff members exactly as if we were all sitting at our desks. We have even put into place a contingency remote receive, repack and despatch solution to ensure that even in the unlikely event that all of our staff are self-isolating and working from home, we can still offer the same levels of prompt service and on time deliveries that you have come to expect from us during the good old days before COVID-19.

Now that the technology and systems are in place and we are confident of the robust solution they afford us, we are delighted to advise you that come what may IF Solutions and our staff are here to help. Clearly we hope that we will never have to call upon these systems but it should give you confidence, as it does us, that they are in place nonetheless.

Please stay healthy!

The team at IF Solutions

Adrian Baugh

Director

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